Business VoIP

Hosted PBX

Your business phone system in the cloud

‘Hosted PBX’ is used to describe a phone system that is hosted in the cloud (or Internet) and works via VoIP (Voice Over Internet Protocol).
Some benefits of Hosted PBX include being location independent, not needing equipment, and being easy to manage. Add and remove phones when required, with minimal configuration. Hosted PBX offers a significantly richer feature set compared to older on-premise deployments.

Legacy on premise PBX systems once provided key advantages, but those benefits are now outweighed by cost drawbacks and limited functionality. Old PBX hardware is inflexible and lacks the mobility to adapt to the ebb and flow of todays modern business. It hinders the seamless connectivity of remote workers and multiple locations. Additionally, onsite hardware requires a significant upfront investment that is expensive to maintain. Simply put, on-premise PBX phone systems are cost-prohibitive and impede modern communication.

There are no phone lines – your number will never be busy again.

The telephone number is the first and most essential ingredient for building a business. Broadtela has access to one of the largest databases of local, international, vanity and toll-free phone numbers available for you to choose from.

Need a new number for your business? Order new numbers from anywhere in US or overseas.

Our pricing structure is based on the number of people using a hosted phone system. The User License allows you to create a ‘user object’ in the call flow. The User object can then be linked to one or more SIP Devices and to the selected call plan.

This allows users to have multiple devices like their Desk Phone, Smartphone and PC all linked to the same object in the call flow and the same call plan, making it easy for other people to reach you.

As a user of the system you can have multiple devices linked to your user object. These could be a Desk IP Phone, Smartphone, PC, or a few Desk IP Phones located in different places, such as one in the office and one at home.

Each device requires a Device License in our system and allows the flexibility of having one User object with one call plan linked to all devices.

We offer various call plans, from starter virtual call plans to fully unlimited. Our call plans allow users to make unlimited outbound calls accross the US and Canada.

We have great international at the rates defined in the plan. You can choose different call plans for different users in the system.

You can connect any compatible SIP (VoIP) equipment to the system. Each such device requires a Device License. These could be Desk IP Phones, Conference phones, Softphones on a PC or Smartphone, ATA adapters and other devices. Please have a look at our SHOP to view the equipment we offer.

Flexible pricing structure

Features & Benefits
of our platform

Designed with ease of use in mind, PBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licenses and get it instantly activated.
You are now in true control of your business communications.

Inbound SMS to email

This feature forwards incoming text messages to your email address.


REST API is designed for integration with various third-party software packages like CRMs, Ticketing systems, etc..

Real-time call monitoring

Call monitoring allows you to listen and discreetly speak to your agents in a real-time call.

Phone auto provisioning

Simply select your phone model in the cloud web portal, specify phone MAC address and your phone will pick its configuration


Extract simple quick reports or advanced calling metrics for your team and company.

Simultaneous ring

Enable simultaneous ringing from your users to multiple endpoints, SIP devices.

Ring Groups / Hunt Groups

A hunt group is a list of employees that should be called when a caller chooses a department. The customer is first placed on hold with music and then the system begins to “hunt” for someone to answer the call.

Auto Attendant / IVR

An auto-attendant is a prerecorded “menu” system that can be used to direct callers to different departments or employees within your company.

Business and Holiday Hours

Easily set the days and times during which callers can reach your staff via phone. You can use Business Hour Rules to create different phone call behaviours based on day and time.

Multiple Phone Numbers

Our Hosted PBX allows you to have as many phone numbers as you like. Offer customers in specific regions a local number so that they can reach you without calling long-distance. Each number can have a unique greeting and call flow.

Employee Status Indicators

Employee status indicators show you whether a particular person is on the phone or receiving a call. This feature will work regardless of where your staff are physically located.

Voicemail to Email

Receive voicemail notification via e-mail and on your telephone (message waiting indicator). Voicemails will be received as attachments in your e-mail which you can listen to through your speakers.

Find-Me / Follow-Me

Find-Me / Follow-Me lets you select multiple locations to dial when someone calls you. If you were to specify a cell phone, your office business phone and a telephone at another branch office the system will call all these telephones at the same time.

Music On Hold

While callers are waiting to be connected to a department or are waiting on hold for the next available representative they can hear music or promotional messages.

Dial-by-Name Directory

When customers don’t know the extension number of an employee, they can use the Dial-By-Name directory customers to enter the first or last name of an employee and be transferred to the correct person immediately.

Broadtela A Better Hosted PBX Solution

Broadtela’s Business VoIP Cloud Solution is a cloud-based business phone and unified communications service that can expand to match business needs and help free up IT resources for strategic projects. Broadtela VoIP can improve employee productivity and collaboration while replacing aging communication systems without capital outlay.

Switch and save with Broadtela!

  • Easy to use, feature-filled, all-inclusive unified communications solution
  • FREE state of art desk phones – with no capex
  • Deep business insights with powerful call data analytics
  • FREE calling to over 40 countries